Terms & Conditions

Refunds / Exchanges

All sales are FINAL. In the case that the product arrives damaged please send us an email directly to madelinebrisbane@gmail.com.

However, if you are not satisfied with your purchase for any reason, please contact me. I want to be sure that you love your crystal creation, so don't be shy - please email me at madelinebrisbane@gmail.com. Buyers are responsible for shipping charges for any return shipments.

Jewelry Care  

Handmade jewelry can be delicate. Please wear with care; if handled roughly, crystals can break or chip. When bathing, it is suggested that you remove your jewelry. Chemicals from soaps as well as saltwater can break down crystals and weaken the cord. Try to avoid getting chlorine, lotions, perfumes, and oils onto the jewelry.

Re-wraps; if your piece becomes damaged and the crystal is safe and sound, it can be re-wrapped at a lower fee + the cost of shipping. email me at madelinebrisbane@gmail.com for more info.

Place jewelry somewhere safe; to prevent tarnishing, keep your jewelry away from other metal jewelry.

Crystal Healing 

Crystal healing is a pseudoscientific alternative medicine technique that employs stones and crystals. Adherents of the technique claim that these have healing powers, although there is no scientific basis for this claim.

The healing properties of crystals and gemstones are not a replacement for professional medical care and advice. I do not take responsibility for the effectiveness of crystal healing and do not claim to be a therapist or medical doctor. 

Privacy Policy

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience. This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a customer account

  • Your customer account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

  • Information about your browser, network, or device

  • Your IP address

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.