Shipping & Returns

Shipping 

Earthwoven Crystals ships worldwide. Orders require a processing window of 2-4 days. Flat-Rate USPS usually takes 3-5 business days, and International Flat-Rate is 10-20 business days. You will receive an email notification with a tracking number once your order is fulfilled and shipped. Please contact me at any time with questions or concerns.

Jewelry Care  

Handmade jewelry can be delicate. Please wear with care; if handled roughly, crystals can break or chip. When bathing, it is suggested that you remove your jewelry. Chemicals from soaps as well as saltwater can break down crystals and weaken the cord. Try to avoid getting chlorine, lotions, perfumes, and oils onto the jewelry.

Re-wraps; if your piece becomes damaged and the crystal is safe and sound, it can be re-wrapped at a lower fee + the cost of shipping. email me at madelinebrisbane@gmail.com for more info.

Place jewelry somewhere safe; to prevent tarnishing, keep your jewelry away from other metal jewelry.

Custom Form Orders

You will receive a PayPal invoice within 48 hours of your order. After PayPal invoice payment is completed, your custom creation(s) will take 2-4 days to create and 3-5 days to deliver for Flat-Rate USPS shipping, or 1-2 days if Priority 2-Day USPS shipping is selected. Once your items are shipped, you will receive a tracking number in an email. Orders with invoices that are not paid within 72 hours will be moved to the bottom of the order list, which will create a longer wait time for production and delivery. Orders with invoices that are not paid within 5 days will be cancelled. Do me a solid - if you change your mind about your order, simply let me know! I will understand :) Please contact me with any questions.

Returns & Exchanges

All sales are FINAL. In the case that the product arrives damaged please send us an email directly to madelinebrisbane@gmail.com. However, if you are not satisfied with your purchase for any reason, please contact me. I want to be sure that you love your crystal creation, so don't be shy - please email me at madelinebrisbane@gmail.com. Buyers are responsible for shipping charges for any return shipments.

Privacy Policy

I will only use your shipping/billing address and contact information to fulfill and communicate with you about your order.