Shipping & Returns

Shipping 

Earthwoven Crystals currently ships exclusively within the United States. Made to order items require a production window of 2-4 days. Flat-Rate USPS usually takes 3-5 business days and Priority 2-Day USPS takes 1-2 days. You will receive an email notification with a tracking number once your order is fulfilled and shipped. Please contact me at any time with questions or concerns.

Custom Form Orders

You will receive a PayPal invoice within 48 hours of your order. After PayPal invoice payment is completed, your custom creation(s) will take 2-4 days to create and 3-5 days to deliver for Flat-Rate USPS shipping, or 1-2 days if Priority 2-Day USPS shipping is selected. Once your items are shipped, you will receive a tracking number in an email. Orders with invoices that are not paid within 72 hours will be moved to the bottom of the order list, which will create a longer wait time for production and delivery. Orders with invoices that are not paid within 5 days will be cancelled. Do me a solid - if you change your mind about your order, simply let me know! I will understand :) Please contact me with any questions.

Returns & Exchanges

I do not accept returns, but I gladly accept exchanges due to the natural variety of crystals and stones! If you are not satisfied with your purchase for any reason, please contact me. I want to be sure that you love your crystal creation, so don't be shy! If you are unsatisfied with your purchase, please email me at madelinebrisbane@gmail.com upon reception to make an exchange. Buyers are responsible for shipping charges for exchanges.

Privacy Policy

I will only use your shipping/billing address and contact information to fulfill and communicate with you about your order.